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Noticeboard

SURGERY CLOSED FROM 1.00PM ON THURSDAY 8TH FEBRUARY


Surgery closed details


Flu vaccinations are now available at the Practice for patients with the following conditions;


Over 65s, diabetes, stroke, chronic heart disease, chronic renal disease, chronic respiratory disease, immunosuppression, and chronic liver disease


Please contact the surgery to make an appointment in the flu clinic.


WINTER PRESSURES


Harrogate District Hospital is experiencing unprecedented high levels of admissions and would ask members of the public to only use the A&E Department if emergency medical attention is needed. We would always encourage the public to consider using other services that are available to ensure that patients with emergency conditions can be seen as soon as possible. 


 


For patients with non-emergency symptoms please visit your community Pharmacist for advice or look online for advice at https://www.nhs.uk/pages/home.aspx  


 


If you feel you need medical attention but are unsure where to turn, please contact NHS 111. If you feel that you do need to see a clinician, please consider ringing your GP practice to book an appointment with them or request an appointment at the extended hours Primary Care Hubs in Harrogate (and Ripon if you are a Ripon patient) which are open on Saturday morning. NHS 111 is still available when the practice is closed if you feel you need out of hours non-emergency medical help and advice.


 

Practice Policies

Patients Rights And Responsibilities

It is the patient’s responsibility to keep appointments and we ask all patients to consider the disruption to the practice and the impact on other patients that non attendance at appointments can cause. Please let the practice know as soon as possible if you are unable to attend a booked appointment.

Violent Or Abusive Patients

The practice complies with the NHS policy of zero tolerance towards violence including aggression, verbal abuse and threatening behaviour.  The practice reserves the right to remove a violent patient to safeguard all practice staff, patients and bystanders who might have reasonable fears for their safety.

Data Protection

confidential_fileThe practice recognises the need for all patient information to be dealt with in a confidential and sympathetic manner.

Medical and administrative records are held on computer. Information may be shared with authorised staff and other Health Authority agencies where necessary.

Patients have a legal right of access to their medical records and we fully comply with the requirements of the Data Protection Act.

Comments And Complaints

We do our best to make sure you receive prompt and appropriate treatment. however, we recognise there may be occasions when you feel this has not happened. Should you wish to make a comment or complaint, then please contact Miss Samantha Miles, Practice Manager, either by telephone or in writing so that this can be investigated.

In dealing with your comments and / or complaint, our aim will be to give you a prompt and thorough reply, which answers your concerns fully. 

If necessary, you may wish to read our practice complaints procedure..

Patient Confidentiality

The practice takes patient confidentiality very seriously. Staff are not permitted to disclose any information regarding patients over the age of 16 to the patient’s family without their consent. This includes test results, appointments etc.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website